Help & Info

Delivery & Returns

Help & Info

Delivery & Returns

Christmas cut off dates

DPD- Uk Deliveries must be placed by 3pm Monday 18th December to guarantee for Christmas.

Fedex -International Orders must be placed by 3pm Wednesday 13th December for Christmas

UK Delivery

We aim to pick, pack, and dispatch all orders within 5 working days.

If you have ordered a personalised shirt please allow for an extra 7 working days for your order to be dispatched.

As soon your order is printed off on our system your tracking number will be updated to your order within your account.

Once your parcel is dispatched and arrives at the DPD depot you will receive an email/text notification from DPD that will allow you to follow the progress of your delivery.

 

International Delivery

We aim to dispatch international orders within 2-3 working days and then the delivery duration normally takes between 7-14 days depending on your country. 

As soon your order is printed off on our system your tracking number will be updated to your order within your account.

Our international delivery service costs vary from country to country. However, this will change depending on your country.

Once your parcel is handed over to Fedex you will begin to receive tracking notifications that will allow you to follow the progress of your delivery.

Christmas policy 2023

From Wednesday 1st November 2023 to Sunday 7th January 2024 our refund policy will be relaxed so that refunds will be given more time during this period as long as the goods are accompanied with a valid receipt and all labels are attached otherwise this won’t be refunded.
Please note that in the interest of customer service, we are unable to process any refunds between Tuesday 26th December and Friday 29th December.
THE REFUND POLICY WILL RESUME AS NORMAL ON SATURDAY 30TH DECEMBER.

Refunds

h the item to SAFCSTORE.COM, Stadium of Light, Sunderland, SR5 1SU.

We will make the refund using the same means of payment as you used for the initial transaction.

We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied, or 14 days after you provide evidence that you have returned the goods to us, if earlier.

You will have to bear the direct cost of returning items to us.