Frequently Asked Questions

We want your shopping experience to be straight forward with us and understand that you may have some questions that you need answering before completing your order.

Before contacting us please check the questions below as you may find the answer to your question here and it saves you waiting for us to reply.

Simply click on a question below to view the answer. If your question isn't listed below please get in touch with us via the contact us page.


Christmas Returns Policy

    Items purchased from 19th October 2020 can be exchanged only up until the 8th January 2021.
    Refunds or exchanges cannot be processed during the period of 26th December 2020 – 3rd January 2021.
    Returns or exchanges require the item to be returned in its original condition and accompanied by an itemised receipt.
    We are unable to accept returns if the swing tickets attached to the garments have been removed.
    Personalised items exempt from our returns policy.


Covid-19 update

  • Is the Stadium of Light store open?


  • Can I order online for home delivery?


Products and Sizes


  • I want to purchase a product that is out of stock online, if this item is available in the Stadium of Light can I purchase over the telephone?


  • I want to purchase an item from the personalised section of the menu. Where does these products come from?


Order Issues

  • I haven’t received my order confirmation email, what should I do?



  • Can I amend or add to my order after I’ve placed it?


  • I’ve received a defective item, what should I do?


  • I’ve received an incorrect item, what should I do?


  • Can I cancel my order after I’ve placed it?


  • I’m missing an item from my order, what do I do?


  • Can I have items sent to someone as a gift?



  • How long does it take for my order to be delivered to my UK address?


  • Can I track the delivery of my order in the UK?


  • I live in Europe; can I have my order delivered to my address?


  • I live outside of Europe; can I have my order delivered to my address?


  • Can I have my order delivered to a BFPO address?



  • Can I have my parcel redirected to a different address?


  • What happens if I’m not in when my order arrives?


Exchanges and Refunds

  • Can I return a personalised item for an exchange or refund?


  • I want to return an item for exchange, what should I do?


  • I want to return an item for a refund, what should I do?



Payment and Promotions

  • What methods of payment can I use to purchase with SAFC Store?


  • Are my card details safe when using the SAFC Store website?


  • Do you check for fraudulent cards?


  • Is the transaction Real-Time?


  • I live outside of the UK, do I pay VAT?







  • How can I unsubscribe from the marketing emails?


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