Frequently Asked Questions
We want your shopping experience to be straight forward with us and understand that you may have some questions that you need answering before completing your order.
Before contacting us please check the questions below as you may find the answer to your question here and it saves you waiting for us to reply.
Simply click on a question below to view the answer. If your question isn't listed below please get in touch with us via the contact us page.
Away Kit Launch
To ensure your new Nike away kit arrives on Friday 4 September, please ensure you pre-order by midnight on Tuesday 2 September. Launch date delivery is available to UK Mainland addresses only. All other delivery durations will apply from Friday 4 September. For more information please refer to the 'Delivery' section in the FAQs below.
If you haven't received an order acknowledgement email please check your junk folder as it may have be sent there by your email client.
If you have received an order acknowledgement email and are wondering which address your order will be sent to please note that it is the address to the left-hand side of the products on the email and unDerneath the words 'Delivery for'
Please note that it can take up to an extra 4 days for personalised orders to be dispatched. Shirt personalisation is not available on the replica baby kits.
Please email all other enquiries to firstname.lastname@example.org and a member of the team will get back to you as soon as possible.
Is the Stadium of Light store open?
Can I order online for home delivery?
Do you have a size guide?
I want to purchase a product that is out of stock online, if this item is available in the Stadium of Light can I purchase over the telephone?
I want to purchase an item from the personalised section of the menu. Where does these products come from?
I haven’t received my order confirmation email, what should I do?
There are two different addresses on my order acknowledgement email, which one will be order be delivered to?
Can I amend or add to my order after I’ve placed it?
I’ve received a defective item, what should I do?
I’ve received an incorrect item, what should I do?
Can I cancel my order after I’ve placed it?
I’m missing an item from my order, what do I do?
Can I have items sent to someone as a gift?
How long does it take for my order to be delivered to my UK address?
Can I track the delivery of my order in the UK?
I live in Europe; can I have my order delivered to my address?
I live outside of Europe; can I have my order delivered to my address?
Can I have my order delivered to a BFPO address?
Can I have my order delivered to a PO Box address?
Can I have my parcel redirected to a different address?
What happens if I’m not in when my order arrives?
Can I return a personalised item for an exchange or refund?
I want to return an item for exchange, what should I do?
I want to return an item for a refund, what should I do?
What address do I return my order to?
What methods of payment can I use to purchase with SAFC Store?
Are my card details safe when using the SAFC Store website?
Do you check for fraudulent cards?
Is the transaction Real-Time?
I live outside of the UK, do I pay VAT?
I have a promotion/discount code, how do I redeem it?
Can I redeem a discount code on an item that is already reduced in the sale?
Can I redeem gift vouchers or credit notes online?
Products and Sizes
Exchanges and Refunds
Payment and Promotions