SAFCStore - Sunderland AFC Official Merchandise

Delivery Options


    PLEASE READ 2018-19 away kit delivery details


    Place your order before 11am on Thursday 9 August and receive your order to a UK mainland address on Friday 10 August.

    If you place your order after 11am and before 3pm on Thursday 9 August we will try to get your parcel despatched for Friday 10 August, however this is not guarenteed.

    All our deliveries are tracked and signed. When your parcel is despatched and on the day of your delivery you will receive a notification email/text from DPD that will allow you to follow the progress of your delivery.

    Please note that international parcels will be despatched on Friday 10 August. For more information on delivery durations please see the information below.


  • UK - £4.99 (next working day)

  • Europe - £11.99 (2-7 working days)

  • Rest of the World - £16.99 (7-10 working days)


  • The rest of the world delivery price above is for if orders fit into a standard delivery bag. For bulk orders and larger items that don't fit into a standard delivery bag, extra delivery charges will be applied to your parcel. You will be contacted by a member of the SAFCStore team to arrange payment for the additional postage cost.

We strive to keep all of the items featured on our website in stock. If the product is in your shopping basket is in stock then you will receive your order in one of the following ways:


UK DELIVERIES

UK Standard Delivery - (next working day)

We operate a next working day delivery service in the UK. If you place an order before 3pm you will receive your parcel the following day. Any orders placed after 3pm will not be processed until the following day which will result in the parcel being despatched for the next working day.

We deliver all of our parcels through DPD using a tracking and signature required service. Once your parcel is despatched from our warehouse and scanned into the local DPD depot you will receive an automated email from DPD to let you know that they have your parcel. You will also receive an email the following day when your parcel is out for delivery and this will provide you with an hour delivery window of when to expect the delivery of your parcel.

You can track your parcel using DPD’s website and also set instructions to your parcel such as leave in safe place or deliver to a neighbour if you know you won’t be available to sign for your parcel on the delivery day.

*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.


OVERSEAS DELIVERIES

Delivery to Europe - (2 - 7 working days)

Delivery to Rest of the World - (5 - 10 working days)

We deliver to Europe and the Rest of the World using the courier service DPD. Both of these delivery options come with a tracking service so that you can follow the delivery of your parcel from it leaving our warehouse to your destination.

We require a telephone number for all international orders and personal ID numbers for deliveries to Norway. This is essential for despatching outside of the UK and is a requirement for our courier service who export the parcel. If you do not add a telephone number to your account and order this will cause delays to your delivery as we will need to contact you by email for a telephone number.

Once your parcel is despatched from our warehouse and scanned into the local DPD depot you will receive an automated email from DPD to let you know that they have your parcel. You will be able to follow the process of your delivery from it leaving our warehouse right up to the delivery day.

Please note for international deliveries any customs or import duties are levied once your parcel reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.


ADDITIONAL INFORMATION

Different Stock Availability - If you have selected items with different availability times then we will dispatch your order when all items are ready.

Dispatching of Orders - Although we try to process and dispatch your order on the day this is received this may not always be possible, for the following reasons:

· Pre-Orders - Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website

· Credit Card Checks - Sometimes we may need to make additional checks on your credit card. - Which could delay your order.

· Shirt Printing - Shirts requiring personalisation - for example those that require an additional name, number or badge - may take an extra three days before they are ready to be dispatched.

· Items on 'Available Within' - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days".

Items on Immediate Dispatch - Should your order be marked as available for immediate dispatch and fail to reach you within the times quoted above, please contact our Customer Service Department who will be happy to assist.

Non Shippable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - When you receive your tracking email from DPD you will be able to select an option to deliver your parcel to safe place or to a neighbour if you are unavailable on the delivery date.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box addresses or freight forwarding addresses.

Undelivered Items – We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us.


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