Easter Weekend Delivery Schedule
Please note that due to the Easter Weekend our normal delivery schedule has changed. Any UK orders placed after 3pm Wednesday 12th April will not be delivered until Wednesday 19th April. Any click and collect orders placed after 3pm Wednesday 12th April will not be available in your chosen store until after 12pm on Wednesday 19th April. This will override any collection date selected on the delivery confirmation page. All international orders placed after 3pm on Thursday 13th April will not be despatched until Tuesday 18th April. The international delivery times below apply after this despatch date.
Click and Collect - FREE (next working day)
UK - £4.99 (next working day)
Europe - £11.99 (2-7 working days)
Rest of the World - £16.99 (7-10 working days)
Please note that the rest of the world delivery charge is for Australia, Canada, Hong Kong, Malaysia, New Zealand, Philippines, Singapore, Thailand and USA. Other countries will incur an extra cost and you will contacted once your order is placed to inform of any extra charges.
We strive to keep all of the items featured on our website in stock. If the product is in your shopping basket is in stock then you will receive your order in one of the following ways:
Click and Collect
You can get your order delivered to one of our three stores at the Stadium of Light, The Galleries in Washington or our store at Debenhams in The Bridges for only £4.99. Every time you use our Click and Collect service you will receive a £4.99 voucher in your parcel that is redeemable in your chosen store.
To use our Click and Collect service simply select the Click and Collect delivery option on the delivery page after you confirm your basket. You will be required to select a date to collect your parcel. Your parcel will be available to collect on your chosen day between 12pm-5:30pm.
Please note: You are unable to select same day or weekend delivery on our click and collect service. If you place an order on a Friday the next available date for collection is Monday. Some items on our website are manufactured by third party suppliers so the click and collect delivery date will be prolonged depending on the length of time it takes the personalised items to arrive from the supplier. The production time for these products and whether they are third party supplier product is detailed on the product page. If you order a product that is available as a pre-order your parcel will not be available in store until after the launch date. This will override the day you select for collection if it is before the launch date.
When you come to collect your parcel please ensure you have your order confirmation and a form of ID. Please note that if you would like someone else to collect the parcel on your behalf, they will also need to bring a copy of your order confirmation and a form of ID. Please note that we do not deliver on bank holidays so if you select this date as collection it will not be available to collect until midday on the next working day.
UK Standard Delivery - (next working day)
We operate a next working day delivery service in the UK. If you place an order before 3pm you will receive your parcel the following day. Any orders placed after 3pm will not be processed until the following day which will result in the parcel being despatched for the next working day.
We deliver all of our parcels through DPD using a tracking and signature required service. Once your parcel is despatched from our warehouse and scanned into the local DPD depot you will receive an automated email from DPD to let you know that they have your parcel. You will also receive an email the following day when your parcel is out for delivery and this will provide you with an hour delivery window of when to expect the delivery of your parcel.
You can track your parcel using DPD’s website and also set instructions to your parcel such as leave in safe place or deliver to a neighbour if you know you won’t be available to sign for your parcel on the delivery day.
*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.
Delivery to Europe - (2 - 7 working days)
Delivery to Rest of the World - (5 - 10 working days)
We deliver to Europe and the Rest of the World using the courier service DPD. Both of these delivery options come with a tracking service so that you can follow the delivery of your parcel from it leaving our warehouse to your destination.
We require a telephone number for all international orders and personal ID numbers for deliveries to Norway. This is essential for despatching outside of the UK and is a requirement for our courier service who export the parcel. If you do not add a telephone number to your account and order this will cause delays to your delivery as we will need to contact you by email for a telephone number.
Once your parcel is despatched from our warehouse and scanned into the local DPD depot you will receive an automated email from DPD to let you know that they have your parcel. You will be able to follow the process of your delivery from it leaving our warehouse right up to the delivery day.
Please note for international deliveries any customs or import duties are levied once your parcel reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Different Stock Availability - If you have selected items with different availability times then we will dispatch your order when all items are ready.
Dispatching of Orders - Although we try to process and dispatch your order on the day this is received this may not always be possible, for the following reasons:
· Pre-Orders - Products on pre-order or products that are not in stock at the time of ordering will be dispatched in the period specified on the website
· Credit Card Checks - Sometimes we may need to make additional checks on your credit card. - Which could delay your order.
· Shirt Printing - Shirts requiring personalisation - for example those that require an additional name, number or badge - may take an extra three days before they are ready to be dispatched.
· Items on 'Available Within' - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days".
Items on Immediate Dispatch - Should your order be marked as available for immediate dispatch and fail to reach you within the times quoted above, please contact our Customer Service Department who will be happy to assist.
Non Shippable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
Leave Safe Delivery - When you receive your tracking email from DPD you will be able to select an option to deliver your parcel to safe place or to a neighbour if you are unavailable on the delivery date.
International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
PO Boxes - Please note that we do not ship to PO Box addresses or freight forwarding addresses.
Undelivered Items – We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us.